Service Support

We visit our clients to complete a site survey to ensure that we understand the best route to the end location. At this point we also carry out a network environment survey, making sure we understand your network and any unusual or bespoke software packages so that on the day of installation the correct printer drivers, etc. can be deployed and our clients are up and running with the minimum of fuss.

Prior to any delivery we complete a thorough inspection of the hardware at our PDI centre to the south of Aberdeen. The machines are assembled and tested before being loaded for onward delivery to our client’s site.

All our installations are undertaken by our own fully trained team of engineers, at a time convenient to you and following on from a comprehensive analysis of your particular networking requirements – no nasty surprises, just a smooth installation. We often carry out installation jobs in the evening or at weekends at no extra charge should this be requested.

We provide dedicated training for our clients at the time of installation and ongoing throughout the life of the machinery. We believe that well-trained operators are able to get the best out of the equipment.

We always work with our clients to ensure that the appropriate level of training is carried out – for offshore installations this could be in-depth training including a level of mechanical servicing and consumables replacement training.

Print Audit FM allow us to  automatically collect meter readings, orders toner and logs service calls without you  needing to do a thing.

It saves a massive amount of time and can deliver consumables before you even know you need them and request an engineers attendance automatically, meaning they are always operational.  No need to provide us with meter reading reports either saving time and improving accuracy in invoicing.

We understand how critical it is that your printing and copying equipment is running. That is why we target our engineers to attend service calls within two hours. We stock 98% of critical machine components locally so that when we visit, we visit with the required parts to get our clients’ equipment up and running as soon as possible.

We will never send an untrained technician to visit nor will we use third party contractors. We are also happy to discuss out-of-hours and weekend service contracts.

We recognise that the ability for our clients to speak with a technical specialist over the phone with no delay is a highly desirable aspect of a service contract. We therefore operate a dedicated local technical helpdesk.

Our clients are able to pick up the phone and receive guidance and advice from a fully trained technician immediately.

We strive for excellence in what we do, but recognise that often very complex solutions require a specialist skill set.

In order to deliver a seamless service to our clients we have established strong links with both local and national IT and telecoms companies who are experts in their fields. This means that when a specialist solution is required we can either make introductions or project manage the entire job, providing a cohesive and all-encompassing solution.