Service Support
Service Support
First class support from Jasmine Business Technology
From Revolve to Jasmine ...
… our driving force has always been to delight our customers. Our mission is to be seen as the very best by our customers and competitors alike, from first contact to contract award and for the duration of our contracts we will always put our clients at the heart of everything we do.

Pre-Delivery Inspection, Site and Network Environment Survey
We visit our clients to complete a site survey to ensure that we understand the best route to the end location. At this point we also carry out a network environment survey, making sure we understand your network and any unusual or bespoke software packages so that on the day of installation the correct printer drivers, etc. can be deployed and our clients are up and running with the minimum of fuss.
Prior to any delivery we complete a thorough inspection of the hardware at our PDI centre to the south of Aberdeen. The machines are assembled and tested before being loaded for onward delivery to our client’s site.
Delivery and Installation
All our installations are undertaken by our own fully trained team of engineers, at a time convenient to you and following on from a comprehensive analysis of your particular networking requirements – no nasty surprises, just a smooth installation. We often carry out installation jobs in the evening or at weekends at no extra charge should this be requested.


Delivery and Installation
All our installations are undertaken by our own fully trained team of engineers, at a time convenient to you and following on from a comprehensive analysis of your particular networking requirements – no nasty surprises, just a smooth installation. We often carry out installation jobs in the evening or at weekends at no extra charge should this be requested.

Training
We provide dedicated training for our clients at the time of installation and ongoing throughout the life of the machinery. We believe that well-trained operators are able to get the best out of the equipment.
We always work with our clients to ensure that the appropriate level of training is carried out – for offshore installations this could be in-depth training including a level of mechanical servicing and consumables replacement training.
Print Audit FM
Print Audit FM allow us to automatically collect meter readings, orders toner and logs service calls without you needing to do a thing.
It saves a massive amount of time and can deliver consumables before you even know you need them and request an engineers attendance automatically, meaning they are always operational. No need to provide us with meter reading reports either saving time and improving accuracy in invoicing.


Print Audit FM
Print Audit FM allow us to automatically collect meter readings, orders toner and logs service calls without you needing to do a thing.
It saves a massive amount of time and can deliver consumables before you even know you need them and request an engineers attendance automatically, meaning they are always operational. No need to provide us with meter reading reports either saving time and improving accuracy in invoicing.

* to be discussed
Emergency Response
We understand how critical it is that your printing and copying equipment is running. That is why we target our engineers to attend service calls within two hours. We stock 98% of critical machine components locally so that when we visit, we visit with the required parts to get our clients’ equipment up and running as soon as possible.
We will never send an untrained technician to visit nor will we use third party contractors. We are also happy to discuss out-of-hours and weekend service contracts.
Telephone Hotline Support
We recognise that the ability for our clients to speak with a technical specialist over the phone with no delay is a highly desirable aspect of a service contract. We therefore operate a dedicated local technical helpdesk.
Our clients are able to pick up the phone and receive guidance and advice from a fully trained technician immediately.


Telephone Hotline Support
We recognise that the ability for our clients to speak with a technical specialist over the phone with no delay is a highly desirable aspect of a service contract. We therefore operate a dedicated local technical helpdesk.
Our clients are able to pick up the phone and receive guidance and advice from a fully trained technician immediately.

Partnerships
We strive for excellence in what we do, but recognise that often very complex solutions require a specialist skill set.
In order to deliver a seamless service to our clients we have established strong links with both local and national IT and telecoms companies who are experts in their fields. This means that when a specialist solution is required we can either make introductions or project manage the entire job, providing a cohesive and all-encompassing solution.
Jasmine Business Technology
local service – global suppliers
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About us
why jasmine…
Products & Services
our customers
become a friend
Equipment Leasing
to suit your budget …
service support
with a smile 🙂
pre-loved equipment
as good as new … almost
corporate & social responsibility
Giving back
We believe for a company to thrive in a local environment it is important to give back, to support the local economy, local business and the local population

AFC Community Trust
'To provide Support and Opportunity to change lives for the better'
In March 2014, Aberdeen FC Community Trust was established as the official partner charity of AFC, “To provide support and opportunity to change lives for the better.”

British Heart Foundation
A world without heartbreak. A world free from the fear of heart and circulatory diseases. The BHF raises money to research cures and treatments to beat heartbreak forever.

Sue Ryder
Palliative, neurological and bereavement support
Sue Ryder supports people through the most difficult times of their lives. Whether that's a terminal illness, the loss of a loved one or a neurological condition
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Working together - Working smart
Why choosing Jasmine Business Technology
is THE smart printing solution
Sales & Supply
Local Team.
Talk your language ... literally, ken?
installation
Local Engineers.
Close-by for a quick delivery
maintenance & support
Local Help.
Just around the corner
Want to work with us?
Tell us about your Print Requirements